Welcome to ShipdeHop! Your trust and privacy are important to us. This Privacy Policy outlines how we collect, use, and safeguard your data and describes your rights and obligations when using the ShipdeHop app. Please read this document carefully.
 

1. Introduction

ShipdeHop ("we," "us," or "our") is a platform designed to connect travelers and shippers for efficient package delivery. Our mission is to create a seamless experience for individuals and businesses looking to transport goods using the free space in travelers' luggage. By using the ShipdeHop app, you acknowledge and agree to this Privacy Policy, which governs how we handle your information. We understand the critical importance of data security and compliance with regulations, and we are committed to providing transparency and control to our users.
 

This Privacy Policy outlines the practices we adopt to ensure that your personal data remains confidential and secure. It describes what information we collect, how we use it, with whom it may be shared, and the rights you have regarding your data. It also establishes the responsibilities of both users and ShipdeHop in maintaining a safe and efficient platform.

Our goal is to maintain an environment of trust by clearly communicating our practices. We invite you to reach out to us at iamhere@shipdehop.com for any questions or concerns about this Privacy Policy. We also encourage you to review this document regularly as it may be updated to reflect new policies, regulatory changes, or technological advancements.

 

2. User Onboarding and eKYC

To ensure the safety and authenticity of our users, ShipdeHop employs a robust electronic Know Your Customer (eKYC) verification process. This verification serves as the cornerstone of our efforts to maintain a secure platform for all participants. During the onboarding process, users are required to provide their Aadhaar number and mobile number. This dual-layer authentication ensures compliance with legal requirements and promotes accountability among users.
 

2.1 Why eKYC is Essential

eKYC helps us confirm the identity of our users, which is essential for preventing fraudulent activities and ensuring compliance with regulatory standards. This step is mandatory for all new users and is designed to build trust among the ShipdeHop community. By adhering to eKYC protocols, we reduce the risk of illegal activities on our platform and create a secure environment for both travelers and shippers.
 

2.2 How Your Data is Handled

We understand the sensitivity of Aadhaar information and mobile numbers. Therefore, ShipdeHop employs advanced encryption technologies to protect this data. Once the verification process is complete, your information is securely stored and accessible only to authorized personnel. We do not share your Aadhaar or mobile number with third parties, except as required by law or in cases of verified misuse.
 

2.3 Your Responsibilities During Onboarding

Users must provide accurate and truthful information during the eKYC process. Any attempt to provide false or misleading information may result in the suspension or termination of your account. Furthermore, it is the user’s responsibility to keep their mobile number and Aadhaar details updated to avoid interruptions in their service.

 

3. Data Collection and Usage

3.1 Data We Collect

ShipdeHop collects various types of information to ensure a seamless user experience and compliance with applicable laws. The types of data collected include, but are not limited to:

• Personal Information: Full name, Aadhaar number, mobile number, email address, and home address.

• Transaction Data: Shipment details, traveler itineraries, and interaction histories.

• Device Information: Information about the device you use to access our app, including IP address, operating system, and browser type.

• Location Data: Real-time GPS information to facilitate efficient matching between travelers and shippers.
   

3.2 How We Use Your Data

The data collected serves multiple purposes:

• To verify user identities during registration and maintain a secure platform.

• To facilitate connections between travelers and shippers by sharing relevant information.

• To resolve disputes and provide customer support.

• To enhance the functionality and user experience of the ShipdeHop app through analytics and performance tracking.
   

3.3 Data Retention Policy

ShipdeHop retains user data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, transaction data may be retained to address disputes or comply with legal obligations. Once the data is no longer needed, it is securely deleted using industry-standard protocols to ensure complete erasure.
 

3.4 User Consent

By using the ShipdeHop app, you consent to the collection, storage, and use of your data as described in this Privacy Policy. You also have the right to withdraw consent at any time, subject to legal and contractual obligations.
 

4. Data Security

Ensuring the security of user data is one of ShipdeHop’s highest priorities. We employ a combination of technical, administrative, and physical security measures to protect your information from unauthorized access, use, or disclosure.
 

4.1 Security Measures

• Encryption: All sensitive data, including Aadhaar numbers and mobile numbers, is encrypted both during transmission and at rest. This ensures that your information remains secure even if intercepted.

• Access Controls: Access to personal data is restricted to authorized employees who require the information to perform their duties. These employees are bound by strict confidentiality agreements.

• Regular Audits: We conduct periodic security audits to identify vulnerabilities and ensure compliance with the latest security standards.
   

4.2 What You Can Do to Stay Secure

While we take every precaution to protect your data, users also play a role in maintaining security. Here are some tips:

• Use strong and unique passwords for your ShipdeHop account.

• Avoid sharing your account details with others.

• Report any suspicious activities or potential breaches to our support team immediately.
  
   

5. Reporting Misuse or Discrepancies

We encourage users to report any discrepancies or misuse of data to us promptly. If you suspect that your data has been misused or notice irregularities in the app, you can reach out to us at iamhere@shipdehop.com. Our team is dedicated to addressing your concerns swiftly and transparently.

Upon receiving a report, ShipdeHop will:

• Acknowledge your complaint within 24 hours.

• Investigate the issue thoroughly.

• Take appropriate action, including notifying law enforcement authorities if necessary